Kenzan

We want you to feel good about your purchase. If something isn’t right, we’re here to help.

Return Period
You may return unused items within 14 days of delivery. Items must be in their original condition and packaging.

How to Return

• Email us at [returns@ohanamono.store] with your order number and reason for return.

• We’ll provide you with return instructions.

• Once we receive and inspect the item, we will issue a refund to your original payment method.

Please note:
• Return shipping costs are the responsibility of the customer.
• We recommend using a tracked shipping service for your return.
• Refunds may take up to 7 business days to appear in your account once processed.

Non-Returnable Items
• Used or damaged items
• Gift cards or digital products

If you received a damaged or incorrect item, please contact us within 3 days of delivery so we can make it right.

Shipping Information

We ship worldwide from Germany.

Processing Time
Orders are usually processed within 2–3 business days. You will receive a confirmation email with tracking details once your order has been shipped.

Estimated Delivery Times
• Germany: 2–4 business days
• EU Countries: 3–7 business days
• Rest of the World: 7–21 business days

Please note: Delivery times may vary depending on customs, local postal services, and holiday seasons.

Shipping Costs
Shipping costs are calculated at checkout and depend on your location and the size of your order.

• Free shipping within Germany for orders over €75
• Free EU shipping for orders over €150

Packaging
We use eco-friendly and plastic-free packaging wherever possible to ensure your items arrive safely and sustainably.

Customs & Duties
International orders may be subject to customs fees or import duties. These charges are the responsibility of the buyer.