Terms and Conditions (AGB)

1. Scope

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These terms and conditions apply to all purchases made through the online shop at www.ohanamono.com, operated by:

o.hanamono
 

2. Conclusion of Contract

The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to place an order.

By clicking the “Buy now” button, you submit a binding offer to purchase the products in your shopping cart. We will confirm receipt of your order immediately via an automated email. This confirmation does not yet constitute acceptance of your offer.

The contract is concluded only when we expressly accept your order or dispatch the ordered products.

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If a product is not available, we will not issue an acceptance declaration. In this case, no contract is concluded, and any payments made will be refunded promptly.

o.hanamono reserves the right to make customary and reasonable variations in product details, particularly if these involve improvements.

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3. Prices and Shipping

All prices are listed in euros and include VAT. Shipping costs are shown separately during the checkout process.

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4. Payment Methods

The following payment options are available:

• Bank transfer (SEPA)

• PayPal

• Credit card (Visa, Mastercard, AmEx)

• Klarna (Invoice or Installments)

• Sofortüberweisung

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Payments are due immediately upon contract conclusion. In case of late payment, interest and dunning charges may apply in accordance with legal provisions.

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5. Delivery

Delivery is available within Germany and selected international destinations. The standard delivery time is 2–5 working days after payment is received.

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Delays caused by force majeure, labor disputes, or unforeseen events beyond our control may extend the delivery period. If a delay exceeds four weeks, either party may withdraw from the contract.

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Undeliverable shipments due to incorrect addresses, missing name on the doorbell, or failure to collect will incur a processing fee of €5. For redelivery, a flat fee of €8 applies. You may provide evidence of lesser damage.

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6. Right of Withdrawal

Withdrawal Policy

You have the right to withdraw from this contract within 14 days without providing any reason.

The withdrawal period is 14 days from the day on which you or a third party named by you (not the carrier) takes possession of the goods.

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To exercise your right of withdrawal, you must inform us (info@ohanamono.com) by means of a clear declaration (e.g. via email or letter). To meet the withdrawal deadline, it is sufficient to send your notification before the 14-day period has expired.

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Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments received from you, excluding shipping costs (except additional costs for chosen express delivery), within 14 days of receiving your notice of withdrawal. We will use the same payment method you used for the original transaction, unless agreed otherwise.

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We may withhold the refund until we have received the goods back or until you have provided proof of return, whichever is earlier.

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You must return the goods within 14 days of informing us of your withdrawal. You bear the direct cost of returning the goods. You will only be liable for any diminished value if it results from handling beyond what is necessary to check the nature, characteristics, and functioning of the goods.

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Exclusion of Withdrawal

The right of withdrawal does not apply to:

• Sealed goods that are not suitable for return due to hygiene reasons and were unsealed after delivery.

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• Digital content not delivered on a physical medium, if download has already started with your prior consent and acknowledgment of losing the right to cancel.

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7. Retention of Title

Goods remain our property until full payment has been received.

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8. Defects and Liability

The statutory warranty rights apply. If a product is defective upon delivery, you may choose between replacement or repair. Further claims, such as price reduction or contract cancellation, are only possible after two unsuccessful attempts at rectification.

o.hanamono is liable for damages caused intentionally or by gross negligence. In cases of slight negligence, we are only liable for breaches of essential contractual obligations and only for foreseeable, typical damages.

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The above limitations do not apply to liability under the Product Liability Act or for injury to life, body, or health.

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9. Allergies and Product Use

If allergic reactions occur during or after use, discontinue use immediately and seek medical advice. If you have known sensitivities or intolerances, we strongly recommend consulting a specialist before use.

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Failure to follow product instructions may constitute contributory negligence (§ 254 BGB) and may reduce or void your right to claim compensation.

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10. Non-Medical Advice

All product advice is based on development experience and does not constitute medical consultation.

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11. Intellectual Property

All contents of this website are protected by copyright. Any use outside the intended purpose requires written permission from o.hanamono.

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12. Applicable Law and Jurisdiction

German law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). The contract language is German.

If any provision is or becomes invalid, the validity of the remaining provisions shall not be affected.